Expert Technicians Delivering Smart Hand Services

Through Citadel’s smart hands service, highly trained and experienced technicians provide remote management, custom installations, and equipment troubleshooting assistance 24 hours a day, 7 days a week, 365 days a year.

Smart hands service can resolve a multitude of emergency and routine technical tasks. By partially outsourcing the installation, operation, and management of a deployment to the expert technicians within a facility, you can focus on other, more important aspects of your business.

Data Center Smart Hands Services to Support Your Businesses

Smart Hands services include these and other services:

  • Onsite/offsite technical assistance and troubleshooting
  • Equipment installations and configurations
  • Ladder racking, pre-wiring of patch panels and equipment
  • Providing visual verifications to assist in remote troubleshooting
  • Inventorying/labeling of equipment
  • Power cycling a router, server, and switch and soft-booting a server
  • Cross-connect termination
  • Swapping of tapes and removable media
  • Cleaning of customer space
  • Moving equipment within your space and cabinets
  • Moving or securing cables
  • Shipping and receiving
  • Escorted access
IT Engineer

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